RETURN POLICY

Please contact our Customer Service Team at sales@5star-club.com or 813-330-4294 regarding all mask return inquiries.

Customer is responsible for return shipping fees on authorized mask returns

5star-club offers a free 30 day return policy. No restocking fees!

Simply use the form to the right to submit a return request.

We will then email you back with a return authorization number that you will need to write on the outside of the box and a free pre-paid return label. These instructions will also be included in the email.

Unfortunately we cannot authorize returns requested 45 days after purchase. If your order was placed more than 45 days ago, please contact our Customer Support team at 813-330-4294 or sales@5star-club.com

At this time, we can only authorize one return authorization per order. Please ensure that you select all items that you would like to return.

Restrictions:

• Only one return authorization will be authorized per order.
• Returns will not be accepted without a return authorization number written on the box/bag. (RA#)
• Items that have been altered or washed cannot be accepted.
• Please allow up to 10 business days for your credit to be processed after we receive it at the warehouse. Email us at sales@5star-club.com  or call us at 813-330-4294 if you'd like to check the status.
• If you choose not to use our return label, you will be responsible for shipping fees.
• Shipping fees from original order will not be refunded. Refunds are for merchandise only, less your discount if you used one.
• Hawaii, Alaska and all non-contiguous orders are responsible for return shipping charges and will not receive a free prepaid return label.
• Customers are responsible for shipping if a new order is needed. (We do not do exchanges)
• We do not accept returns on drop ship items. Products including a blue border indicate select sizes and colors are drop ship items. Some items will drop-ship if no other warehouses can fulfill the order. Those drop-ship items are non-returnable.
• No returns will be accepted after 45 days.
• Discontinued or closeout items are not returnable.

Problems with your order?

Our products are new and of first quality but if you should have a problem or defect please contact us within 3 business days of receiving your order to make a claim. We will then send you a replacement or give you a credit for the defective item. We cannot send a replacement or give credit if you contact us after 3 business days of receiving your order.

Cancellations:

Members who are logged in when placing an order have 20 minutes to cancel their order. Cancellations can be processed by logging in to your account, navigating to My Account, and selecting the Cancel Order button. You may also cancel your order from your confirmation page. After 20 minutes, orders cannot be changed or canceled. Guest orders may not be canceled. Orders with limited inventory may not be canceled. You will receive a shipping confirmation e-mail as soon as we ship your order. If you need to make a return, please use our return form.

Our goal is to make all our customers happy, you will not be disappointed!

Return Policy Update: At this time, we can only authorize one return authorization per order. Please ensure that you select all items that you would like to return.